FAQ

FREQUENTLY ASKED QUESTIONS & ANSWERS

Have a look at our frequently asked questions & answers, in order to understand more about the way our Tracking Platform Software operates! At the bottom of the page you will find the link for our YouTube channel, where you can find a variety of useful videos!

Click on the categories listed below in order to expand the FAQ section.

FAQ Categories:

Click on the below FAQ categories in order to expand the full listings. We are constantly updating our FAQ section, so make sure to check it often. In case you can’t find the answer to what you are looking for, feel free to contact us.

Getting Started

To create an account on our Tracking Software,  please follow the below steps:

Few minutes later you will receive a email with your login details!

There are multiple ways to add a GPS Tracker device at our Tracking Software.
The easiest one is to press the red arrow button, once you login on our Platform.

add-device-tracking-platform

 

 

 

 

 

Once you click the red button, you will be requested to type the IMEI and a name for your device.

In order to find the correct port for your GPS Tracker device, you have to check on our supported list.
There you can search all the GPS Tracker manufacturers that are supported from our Tracking Platform Software.

 

In order to find the exact location of your GPS Tracker device, simply tick both of the boxes and the
location of your vehicle will automatically appear on the map. This feature will work if you have many devices as well.

find-location-tracking-platform

 

Additionally you can click on the name of your vehicle and the location will automatically updated on the map.

In order to view the route your vehicle has made (History Route), simply click
on the gears icon next to the name of your device, hover over the “Show History”
tab and then choose the time frame is better for your needs.

 

history-route-tracking-platform

 

Alternatively you can view a History Route for the specific dates you want.
Simply click on the “History” tab and choose your preferred  date, time & vehicle name.
You can Import/Export the history route of your vehicle, but pressing the button which
is highlighted with blue square.

history-route2-tracking-platform

There are multiple ways to edit the settings of your GPS Tracker device on our Tracking Platform Software. However the easiest and fastest one it to click the gears which are located after the name of your GPS Tracker devices (highlighted with red color) and then click the “Edit” button which is highlighted with blue color.

edit-gps-track-settings-tracking-platform

 

 

 

 

 

 

 

 

 

 

 

So easy!

Our Tracking Platform Software comes with 5 different maps, so you can choose the one you prefer the most!
At the moment the following maps are available at our Tracking Platform Software:

  • Google Maps (Google Streets, Google Satellite, Google Hybrid, Google Terrain)
  • Bing Maps (Bing Road, Bing Aerial, Bing Hybrid)
  • Yandex Maps
  • Mapbox (Mapbox streets, Mapbox Satellite)
  • OSM Map.

In order to change the map you would like to use, simply login in your account at our Tracking Platform, and click on the dropdown menu in order to reveal all the available maps!

tracking-platform-maps

Getting Started - Extended

Our Tracking Platform Software allows you to create various reports, directly driven from your vehicle(s).
To create a report click on the button which is highlighted with red square in order to open the Report panel.

From there you have the option to choose the type of report you want to create (highlighted with blue square), and perform various other tasks like scheduled reports to be sent automatically at your email address, retrieve information from your sensors etc.

 

create-reports-tracking-platform

 

In order to create a GeoFence zone from the login screen, navigate to “Places”, then go to “Zones” tab and finally press the “Add zone” button .
Zone properties window will appear. Enter name and color in which marker will be visible on map.

geo-fence-tracking-platform

 

Once you click the “Add Zone” button, the below figures will appear.

zone-properties-tracking-platform

Draw zone

Using the cursor of your mouse, “click” on any geographical location you want to create the GeoFence
zone, just like it is shown on the below figure.

draw-zone-tracking-platform

In order to connect the Ignition detection on our Tracking Platform Software and learn when the engine of your
vehicle is ON or OFF, you will have to follow the below instructions:

1) You will need to connect the Ignition cable of your GPS Tracker device (usually the yellow cable, DI1) at a cable
of your car, which has power when the engine is ON (Please refer to user manual of your device). We suggest to connect it directly at the ignition cable.

2) Once you have connect the proper cable, edit your GPS Tracker device (click here to check how to do this) and navigate on the “Sensors” tab.

add-sensor-tracking-platform

 

3) Press the “+” button which is located at the bottom of the window, and the below options will appear.

sensor-tracking-platform

4) Add a new Sensor by using the below  options:

Name: Engine Status (you can write anything you want here)

Type: Ignition (ACC)

Parameter: It depends how you have connect your cables. However it will be one of the following options:

  • Autogeo
  • DI1

Type: Logic

If sensor “1” (text): Engine ON

If sensor “0” (text): Engine OFF

Finally press the “Save” button and you have create a new sensor for your GPS Tracker device!
You can view the sensors at the notification tab, as it is shown below:

notification-tracking-platform

On the “Events” section of our Tracking Platform Software, you can create various kind of notifications for your GPS Tracker devices.
For example you can create a SOS alarm notification, a Overspeed/Underspeed notification, GeoFence IN/OUT notification, Route IN/OUT
notification and many more!

To create a Event notification simply navigate on the “Events” tab (highlighted with red square) and press the “+” button, which is located
at the bottom of the window. Once you do that the below window will appear. There are various options & settings (highlighted with Green color) in order to configure
your notification the way you want it.

events-tracking-platform

 

Have in mind that for some notifications, it is crucial to select all the appropriate options from various tabs.
Example:

Let’s say that you want to create a GeoFence notification alarm. The steps you have to make are:

  1. From the “Main” tab tick the “Active” box and then add a name on your notification alarm.
  2. From the “Type” dropdown menu select “Zone IN” or “Zone OUT”. This depends on what your needs are.
  3. From the “Time” tab select all that apply.
  4. From the “Objects” tab select the GPS Tracker device you want to assign the GeoFence notification.
  5. From the “Zones” tab, select the GeoFence you have create.
  6. And finally from the “Notifications” tab select the way you want to get notified if the incident occur.

The service maintenance feature is a very helpful feature that once it is configured, it notifies you when your vehicles needs to undertake the service maintenance.

1) First of all you need to add the current kilometers (or miles) your vehicle has. In order to do so, edit your vehicle settings (Figure 1, below).

service-maintenance-tracking-platform

 

2) Navigate at the “Service Tab” and click on the “+” located at the bottom of the window (highlighted with red square).

2service-maintenance-tracking-platform

3) Once you press the “+” button a new window will appear where you can set the service maintenance.  From there you can
configure the service maintenance feature according your needs. For example you can set the next maintenance to occur when the vehicle has
made some specific kilometers, or when the engine has worked for some specific hours.

3service-maintenance-tracking-platform

4) Don’t forget if you want to get notified about the service, you will have to create a notification event!

 

Adding sensors on your GPS Tracker device will allow you to increase the capabilities and enhance the features your GPS Tracker devices provides you!

Our pioneer Tracking Platform Software accepts a variety of sensors, however in the first place your GPS Tracker device is responsible for providing us the proper details. Therefore it is crucial to enable all the appropriate I/O (input/output) sources of your GPS Tracker device, in order to provide the software all the required details in order to present the findings from your sensors. We strongly recommend to check the user manual of your GPS Tracker device, before continuing on.

  1. On the GPS Tracker device you want to add sensors, click on the gears icon and then click on the “Edit” button.Add-sensors-gps-tracker
  2. On the new window that will appear, click on the “Sensors” tab and then click the “+” icon at the bottom left corner, as it appears on the figure below.
    Add-sensors-tracking-platform
  3. On the new window that will appear (figure below) you will see the “Sensors Properties” window. From there you can add all the appropriate details about your new sensor.
    Add-sensors-tracking-platform-2

 

Hint: The sensors parameters depends on your GPS Tracker devices. A quick guide about the sensor parameters can be found here. If you need any further assistance about adding sensors on your account, contact us!

The RFID & iButton Report feature allows you to create report about the RFID and iButtons you have add on your GPS Tracker device.
This is a great feature and it can be used for many reasons like: driver identification, passenger identification and more. In order to access this feature,
click in the “RFID and iButton logbook” icon which is highlighted with red square on the figure below.

rfid-ibutton-report-tracking-platform

 

Then a new window will appear like the one below. From there you can access all the features of this great service our tracking platform software offers!

 

rfid-ibutton-report-tracking-platform

Software Features

workspace-overview-tracking-platform

  1. Top menu panel. Navigate on this panel to create reports, add sensors, edit main settings of GPS Trackers devices and more.
  2. Main menu panel. Use this panel to view the current location your vehicles, view the history reports and more.
  3. GPS Tracker devices details panel.
  4. User Account panel.
  5. Map zoom.
  6. Clusters – useful option for those who has large number of objects and markers. Splits markers and objects into groups, which according to map zoom level will reveal content inside of it.
  7. Map.

For more details about the way our Tracking Software works, you can view our Youtube Channel where we frequently upload “how-to” video.

Settings section allows you to add and edit GPS Tracker devices in addition with related elements, such as object groups, drivers, events and more. You can access the settings section through the top menu panel, as shown below:

menu-panel-tracking-platform

 

GPS Tracker Section:

This section allows to manage GPS Tracker devices, check object expiration date and perform various additional actions.

control-panel-tracking-platform

  1. Use the Sub Menu highlighted with red square in order to add/edit GPS Tracker devices, Vehicle Groups, Drivers, Passengers (RFID feature) and Trailers.
  2. In the square which is highlighted with blue color, you can edit/duplicate and delete your GPS Tracker devices.
  3. Use the “+” button (highlighted with green color) in order to add a GPS Tracker device.

Edit GPS Tracker Section:

edit-object-tracking-platform

Main section contains basic GPS Tracker devices settings.

  • Name – object name.
  • IMEI – GPS device IMEI number.
  • Transport model – for example: BMW 750.
  • VIN – vehicle VIN number.
  • Plate number – vehicle plate number.
  • Odometer (km) – you can set how many kilometres vehicle drove.
    • GPS – calculates distance using GPS location points. It is not a precise tool, results of vehicle odometer and system may vary.
    • Absolute odometer (odo) – object dashboard actual distance. It will override any number set in Odometer (km) field. Also it will appear in every history point and GPS Tracker device details panel. GPS device must send “odo” parameter.
    • Relative odometer (odor) – is calculated by relative odometer sensor, when device sends distance between last and current location point. GPS device must send “odor” parameter.
  • Engine hours (h) – you can set how many hours engine worked.
    • ACC – calculates engine hours using Ingnition sensor. It is not a precise tool, results of vehicle engine hours and system may vary.
    • Absolute engine hours (engh) – gets object on board computer parameters. It will override any number set in Engine hours (h) field. Also it will appear in every history point and GPS Tracker device details panel. GPS device must send “engh” parameter.
    • Relative engine hours (enghr) – is calculated by relative engine sensor, when device sends time period between last and current location point. GPS device must send “enghr” parameter.
  • Icon – choose object marker icon.
  • Driver – choose driver from pre created driver list.
  • Group – choose group from pre created group list.
  • GPS device – choose pre added GPS device model.
  • SIM card number – enter SIM card number.

Fuel Consumption Section:

Note: system fuel consumption statistics may vary from real fuel consumption of your vehicle. In order to receive fuel consumption statistics in your reports you need to set fuel consumption parameters.

fuel-consumption-tracking-platform

  • Summer rate (litres per 100 km ) – enter amount of fuel car consumes per 100 km during summer period.
  • Winter rate (litres per 100 km ) – enter amount of fuel car consumes per 100 km during winter period.
  • Winter from, Winter to – 4 boxes where you set beginning and end of the winter period.

 

Accuracy Section:

accuracy-tracking-platform

  • Detect stops using:
    • GPS – calculates stops using GPS location points.
    • ACC – calculates stops according to ignition sensor state, ignition sensor must be set up properly.
    • GPS + ACC – stops are being calculated according to both options.
  • Min. moving speed in km/h – set minimum movement speed.
  • Min. difference between track points – this option helps to eliminate inacurate GPS device location points (drifting).
  • Min. gpslev value – location point filtering according to GPS signal strenght.
  • Max hdop value – location point filtering according to horizontal dilution of precision.
  • Min. fuel difference to detect fuel fillings (default 10 %) – allows to set minimum amount (in percents) when sensor data changes will be recognized as fuel filling. (Example: if fuel level rises by 10% or more, it will be recognized as fuel filling). Note: In order to use this option, you must configure fuel sensor properly.
  • Min. fuel difference to detect fuel thefts (default 10 %) – allows to set minimum amount (in percents) when sensor data changes will be recognized as fuel theft. (Example: if fuel level drops by 10% or more, it will be recognized as fuel theft). Note: In order to use this option, you must configure fuel sensor properly.
  • Clear detected sensor cache – clears all detected device sensors.

GPS Tracker Sensors Section:

This section allows to add GPS device sensors and assign them to your GPS Tracker devices. There are many types of sensors. When configuring a sensor, the choice of sensor type depends on the device you use and its principle of operation. For more details refer to your GPS  Tracker device user manual.

To add sensors to your object please perform following steps:
1) Navigate on the “Sensors” tab.
2) Press the “+” button located on the bottom of the window.
add-sensor-tracking-platform
Once you press the “+” button, a new window will appear:

sensor-tracking-platform

Name – sensor name.
Type – sensor type that is suitable for the specific task. Note: for correct sensor type refer to GPS device user manual.

    • Ignition (ACC) – displays device sensor value 1 or 0 (enables input fields to enter sensor state text).
    • Digital input – displays device sensor value 1 or 0 (enables input fields to enter sensor state text).
    • Digital output – displays device sensor value 1 or 0 (enables input fields to enter sensor state text).
    • Fuel level – this option requires to specify result type (value or percentage) depending on device information result. For more details refer to GPS device user manual.
    • Custom – allows to enter any necessary sensor information. For more details refer to GPS device user manual.
  • Parameter – sensor parameter, refer to sensor parameters section.

Result

  • Type – option depends on chosen sensor type.
    • Logic – allows to enter text depending on sensor value.
    • Value – this option requires to specify result units of measurement (for example: kg, liters…) and formula (if applicable).
    • Percentage – this option requires to specify result lowest and highest values.
  • If sensor “1” (text) – allows to show custom text if result value is 1 (examle: if sensor is used to monitor engine state, than if engine is running, text could be ON).
  • If sensor “0” (text) – allows to show custom text if result value is 0 (examle: if sensor is used to monitor engine state, than if engine is not running, text could be OFF).
  • Units of measurement – value depending on sensor type (example: liters, galons, volts…)
  • Formula – in some cases need to perform device result calculations to get precise value. Note: for more details refer to your GPS device user manual.

Depending on sensor and result type parameters you will be able to enter lowest and highest values. This option allows to configure value range. Example: if need to monitor vehicle fuel level and GPS device is sending volts instead of real capacity, we need to know voltage of empty and full fuel tank (example: empty tank: 3 volts, full tank: 10 volts, according to these values: lowest value: 3, highest value: 10).

  • Lowest value – lowest sensor value.
  • Highest value – highest sensor value.

Calibration

This section can be used with Fuel level and Custom sensor type. Calibration allows you to set precise parameters of the sensor. Widely used to calculate fuel tank readings or convert sensor voltage to temperature values.

Example 1: Fuel tank

Different places Inside of the fuel tank may be wider or narrower and to get more accurate data you should use calibration.

In order to perform a more precise measurement of fuel tank, it is necessary to measure fuel tank sensor voltage width different fuel level. The system allows you to set up to 50 points, the more points you specify, the more accurate readings you will get.

Directions: Drain the fuel tank, write down the fuel sensor voltage readings, fill the tank with 5 litres/gallons of fuel, make a note of the fuel sensor voltage readings and so on until the tank is full.

Program will calculate fuel amount according to fuel sensor values.

Example of fuel sensor results:

  • Empty tank: 2 volts
  • 5 litres in tank – 3 volts
  • 10 litres- 4 volts
  • 15 litres- 5 volts
  • 60 litres- 14 volts

Follow these steps to enter data correctly:

  • Choose sensor type: Fuel level
  • Choose result type: Value
  • Enter units of measurement: litres or galons
  • In calibration X field: 2
  • In calibration Y field: 0
  • Click add button
  • In calibration X field: 3
  • In calibration Y field: 5
  • Click add button
  • In calibration X field: 4
  • In calibration Y field: 10
  • Click add button
  • Save sensor

Example 2: Temperature sensor

If temperature sensor sends volts instead of temperature values, then it is possible to convert results.

In this case we need to know temperature sensor voltage at its lowest and highest states.

  • Lowest: 3 volts – 0 degrees
  • Highest: 7 volts – 40 degrees

Program will calculate exact temperature according to set values.

Follow these steps to enter data correctly:

  • Choose sensor type: Custom
  • Choose result type: Value
  • Enter units of measurement: (according to example, you should use degrees)
  • In calibration X field: 3
  • In calibration Y field: 0
  • Click add button
  • In calibration X field: 7
  • In calibration Y field: 40
  • Click add button
  • Save sensor

Service Section:

This section allows to set a reminder about vehicle maintenance work (example: change engine oil, insurance expiration).
Once you navigate on “Service” tab and press the “+” button in order to add a new service, you will see the below figure.
service-properties-tracking-platform

Name – service name (example: Change engine oil).

Calculations are made according to odometer results:

  • Odometer interval (km) – distance after which service must be applied.
  • Last service (km) – enter distance when the last time service was done.

Calculations are made according to engine run time:

  • Engine hours (h) – time interval after which service must be applied.
  • Last service (h) – enter the last time service was done.

Calculations are made according to days:

  • Days interval – number of days after which service must be applied.
  • Last service – choose last service date.

Trigger event

  • Odometer left (km) – event will be triggered if chosen distance reached. Option available only if Odometer interval (km) is checked.
  • Engine hours left (h) – event will be triggered if chosen time reached. Option available only if Engine hours interval (h) is checked.
  • Days left – event will be triggered if specified days reached. Option available only if Days interval is checked.
  • Update last service – automatically updates information.

Current object counters

  • Current odometer (km) – current odometer results.
  • Current engine hours (h) – current engine hours results.

On the “Events” section of our Tracking Platform Software, you can create various kind of notifications for your GPS Tracker devices.
For example you can create a SOS alarm notification, a Overspeed/Underspeed notification, GeoFence IN/OUT notification, Route IN/OUT
notification and many more!

To create a Event notification simply navigate on the “Events” tab (highlighted with red square) and press the “+” button, which is located
at the bottom of the window. Once you do that the below window will appear. There are various options & settings (highlighted with Green color) in order to configure
your notification the way you want it.

events-tracking-platform

 

Have in mind that for some notifications, it is crucial to select all the appropriate options from various tabs.
Example:

Let’s say that you want to create a GeoFence notification alarm. The steps you have to make are:

  1. From the “Main” tab tick the “Active” box and then add a name on your notification alarm.
  2. From the “Type” dropdown menu select “Zone IN” or “Zone OUT”. This depends on what your needs are.
  3. From the “Time” tab select all that apply.
  4. From the “Objects” tab select the GPS Tracker device you want to assign the GeoFence notification.
  5. From the “Zones” tab, select the GeoFence you have create.
  6. And finally from the “Notifications” tab select the way you want to get notified if the incident occur.

Our Tracking Software gives you the possibility to setup a SMS Gateway  in order to receive notifications
with an SMS on your mobile phone phone.

In order to enable this feature you must have an SMS provider. The SMS provider will provide you
the details that are required from our software in order to use the SMS gateway feature.

sms-gateway-tracking-platform

Sensor parameters auto detection

Server detects available device sensor parameters automatically, but user should configure them manually. This allows user to choose which sensors to monitor.

  1. Make sure all needed sensors are connected to GPS device, for example: ignition, doors, fuel, inputs, outputs and etc.
  2. Drive your vehicle, turn on and off ignition, open and close doors and so on.
  3. Server will auto learn and detect all possible sensor parameters.
  4. Detected sensor parameters will appear in “Edit object/Sensors/Sensor properties” Parameter select box.

Sensor parameters description

Sensor Description Possible values
alaX ala – Alarm, X refers to alarm number 0 = no alarm, 1 = alarm
acc ACC status 0 = off, 1 = on
accv ACC voltage Value
batl Battery level Value
batp Battery percentage Value
batv Battery voltage Value
bats Battery status 0 = not charging, 1 = charging
diX di – Digital Input, X refers to input number 0 = off, 1 = on
doX do – Digital Output, X refers to output number 0 = off, 1 = on
aiX ai – Analog Input, X refers to input number Value
aoX ao – Analog Output, X refers to output number Value
canX can – CAN port data, X refers to CAN port number Value or String
tempX t – temperature, X refers to temperature meter number Value
fuelX fuel – Fuel level, X refers to fuel meter number Value
pump Fuel pump status 0 = off, 1 = on
ibut iButton for driver ID String
rfid RFID for driver ID String
odo Absolute odometer in km Value
odor Relative odometer in km (between two records) Value
engh Engine hours (factual, vehicle engine hours) Value
enghr Engine hours (relative, between two records) Value
gsmlev GSM signal level, signal strength Value
gpslev GPS signal level, number of satellites Value
hdop HDOP Value
pdop PDOP Value
vdop VDOP Value
track If device is in tracking mode or not 0 = no, 1 = yes
sleep If device is in sleep mode or not 0 = no, 1 = yes
move If device is moving or not 0 = no, 1 = yes
accel Accelerometer status 0 = no, 1 = yes
dlog Data logging status 0 = no, 1 = yes
balance SIM card balance String
lac GSM Location Area Code String
cellid GSM Cell ID String
mcc MCC String
mnc MNC String
can_sysev CAN system event String
can_vemot CAN vehicle motion String
can_clus CAN clutch pedal state String
can_bres CAN break pedal state String
can_accs CAN acceleration pedal state String
can_crus CAN cruise control state String
can_ptos CAN PTO state String
can_enplcs CAN engine PLCS String
can_tyreloc CAN tire location String
can_axlew CAN axle weight String
can_axloc CAN axle location String
can_haninf CAN handling information String
can_dirind CAN direction indicator String
can_flev CAN fuel level String
can_fcr CAN fuel consumption rate String
can_fueleco CAN fuel economy String
can_pto CAN PTO String
can_hrfc CAN HRFC String
can_dist CAN distance String
can_amt CAN ambient air temperature String
can_ect CAN engine coolant temperature String
can_rpm CAN RPM String
can_engh CAN engine hours String
can_srdist CAN service distance String
tco_dist TCO distance String
tco_trip TCO trip String
tco_vespd TCO vehicle speed String
tco_rpm TCO RPM String

 

This section allows you to send GPRS commands to GPS Tracker device to perform some actions. In top panel click on  Object control using commands icon.

top-panel-commands-tracking-platform

Object control using commands window will appear.

top-panel-commands-tracking-platformobject-control-using-commands-tracking-platform

Note: read GPS device user manual to get all available GPRS commands. Make sure in which way your device receives commands (via sms or gprs?). SMS gateway must be configured in order to send commands via SMS.
  • New – add new command.
  • Save – save command.
  • Send – send command to GPS device.
  • Name – command name.
  • Object – available objects list.
  • Gateway – choose gateway which is used by device to receive commands, GPRS or SMS.
  • Command – command type and string (\r\n allowed after string, example: my_command \r\n).
  • Commands – list of saved commands.
Important! New command must be saved to appear in commands list.

Commands status

This section allows to check status of sent commands. If status icon is rotating, it means that command is not delivered to GPS device yet. If there is green check icon, it means that command is delivered to GPS device.

After command was delivered to GPS device, server will get answer in ASCII and HEX format.

object-control-using-commands-tracking-platform

Gateway – choose the way which will be used to send command, GPRS or SMS. Note: SMS gateway must be configured in order to send commands via SMS.

Edit command

To edit command parameters, select command from commands list, modify necessary information and save changes.

Log book allows to see information received from RFID and iButton.  All recorded changes of drivers, trailers and passengers will be displayed.

rfid-tracking-platform

Various Details

The number of GPS Tracker devices you can add on your account in the Tracking Platform Software, depends on the membership plan you have enroll. However there isn’t any limitation on the number of devices you can add; you can add from 1 to hundreds of GPS Tracker devices!

Upgrading or downgrading your account can happen instantly, without any unpleasant interaction with your user experience. Upgrading or downgrading your membership on our Tracking Platform Software, will not affect your workflow at all. Also your sub-accounts (if you have any), will not be affected too.

Our Tracking Platform Software comes with 5 different maps, so you can choose the one you prefer the most!
At the moment the following maps are available at our Tracking Platform Software:

  • Google Maps (Google Streets, Google Satellite, Google Hybrid, Google Terrain)
  • Bing Maps (Bing Road, Bing Aerial, Bing Hybrid)
  • Yandex Maps
  • Mapbox (Mapbox streets, Mapbox Satellite)
  • OSM Map.

In order to change the map you would like to use, simply login in your account at our Tracking Platform, and click on the dropdown menu in order to reveal all the available maps!

tracking-platform-maps

Our Tracking Platform Software allows you to create sub-accounts easily with just a few clicks!
In order to create a sub-account, simply click on your name at the top left corner (highlighted with red arrow), and on the window
that appears, navigate at the “Sub accounts” tab (highlighted with blue arrow).

create-sub-account-tracking-software

 

Once the window opens, press the “+” icon located at the bottom of the window (highlighted with red square.)
On the new window that will appear, you will find the below screen:

create-sub-account-tracking-software

Sub Account Notes:

Active: You can set the account to be active or not.

E-mail: The e-mail address of the user (Will be used to login on the software).

Password: The password of the user (Will be used to login on the software).

Expire Account: The expiration date of the Sub-Account. (Don’t forget to tick the checkbox!).

Privileges Notes:

Here you can choose the options that you wish your sub-account to have access. For example if you
don’t tick the “Reports” option, the sub-user will not be able to create reports.

Various Notes:

On the table of “Objects”, “Markers”, “Routes” and “Zones”, you can select any of these you want the
sub-user to have access to.

Access via URL:

If you tick the “Active” option, the user will be able to access our Tracking Platform Software automatically with the below URL, without typing his username and password.

Changing the timezone on your account in Tracking Platform Software is a very easy and fast procedure! Check the below video we have create on our YouTube channel!

 

https://www.youtube.com/watch?v=yD7XgKeSppc

On our YouTube channel you can find various “How-to” videos about our Tracking Platform software and the way it works! Useful tutorials that will provide you a quick understanding of our Tracking Software.

Do you have any questions or need help?